Twitter policy and product updates announced to protect users

Twitter has released a batch of changes, both functional and policy based, to protect users and the community at large.

The policy changes include one centred on prohibited content and another on how Twitter will enforce violations.

The violent threats policy is extended so that the prohibition is not limited to “direct, specific threats of violence against others” but now extends to “threats of violence against others or promoting violence against others.

By far the biggest changes come in the way Twitter is introducing ways of enforcing policies.  These changes are long overdue and we’re delighted to see the extent to which they’ve addressed the issues.

Firstly, there is the new ability to require users to delete content.  This is followed by asking a user to verify their telephone number and a system by which Twitter can lock a users account for a period of time until policy adherence has been confirmed.

Enforce changes include account locking and telephone number verification.
Enforce changes include account locking and telephone number verification.

Twitter says that the latter feature gives them the ability to leverage it in a variety of ways and state “particularly where multiple users begin harassing a particular person or group of people.”

In summary, the enforcement changes are:

  • An account can be locked for a pre-defined period of time.
  • A user may be asked to verify their telephone number.
  • Certain actions are prohibited.
  • A user may be asked to delete particular tweets, after which their account access can be reinstated.
Certain actions can be prohibited and requests for tweet deletion can be made.
Certain actions can be prohibited and requests for tweet deletion can be made.

They’ll also be using new features to watch for abusive accounts and limit their reach.

The changes have come into force with immediate effect and are undoubtedly of benefit to Twitter users who use the platform responsibly.  If you have any particular views on the new changes, let us know in the comments section below.

Twitter training

Social media training

Customer service social media training

Leave a Reply

Please log in using one of these methods to post your comment:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s